Graphics card problem "No gop... for this card"

SteveTMB

Need some guidance. I did my first custom build for a digital audio workstation, and then decided to up from 2 monitors to 4. With the new quad card in now it won't boot and i get a message  "no gop (graphics output protocol) support detected in this card...". An old article from Nvida (2013) suggests "In order to get the PC to boot with a graphics card that does not contain UEFI firmware, the end-user must first disable the secure boot feature in the system's BIOS before installing the graphics card." 

As another option, the PC builder app suggests the quad card I should've gone with is MSI Radeon RX 5500 XT DirectX 12 RX 5500 XT GAMING X 8G 8GB 128-Bit GDDR6 PCI Express 4.0 HDCP  

I'm asking for advice first before I try correcting it via bios.  Does anyone have experience tackling this? Is the quad card I used (below) completely incompatible? how do I move forward here?

What other info do you need?

Old card: EVGA GeForce GT 1030 SC 2GB GDDR5 

New Card: HP 492187-001 Nvidia NVS 450 512MB Quad Display Port Video Card

Mother board: Z490-A PRO Intel LGA 1200 ATX Motherboard

Windows 10 home

Core i5-10600K Comet Lake 4.1GHz Six-Core LGA 1200 Boxed Processor

32gig RAM
if it's relevant 2 monitors are dvi, 2 vga.

TSTonyV

In your BIOS, you should be able to go to Advanced mode, then Settings. Somewhere under there you should find a menu related to boot order/boot options and that's usually where you find the CSM setting. If you can find it, try setting it to UEFI and Legacy mode. Secure Boot is usually somewhere in that area as well, you could try disabling that as well. 

PowerSpec_MikeW

Greetings,

Could you check your BIOS settings and tell us what your boot mode is set to and if CSM is enabled?

SteveTMB

Boot mode is set to uefi.
Not seeing any mention of csm in settings/boot...

PowerSpec_MikeW

What BIOS version are you on?

SteveTMB

Is this the line you're asking?
BIOS Version/Date: American Megatrends Inc. 2.00 3/24/2020

PowerSpec_MikeW

No, there should be another line for the MSI BIOS version. 7c75v2#. They added teh UEFI/CSM item on a certain version.

SteveTMB

Got it, I saw both and wasn't sure which was relevant.
The one from bios reads: E7C75I("i"-not1)MS.200

PowerSpec_MikeW

Greetings @SteveTMB

Looks like you're on V20. in V21 you'll see the note "- Add UEFI & CSM item."

There is always a small risk of bricking your motherboard with a BIOS update, so we do advise caution. You might contact MSI first to see if they have any additional advice. My advice would be to flash the BIOS past V20, so that you can enable CSM. Then look for an option called "Video Option Rom". Set it to legacy. 

SteveTMB

Proceeding cautiously...