Just lost a customer over $60

Buddy

Hello-

I bought a $59.99 Logitech keyboard in late May, 2020.  About 6-8 weeks after I bought it the "g" key stopped working.  Because of where I live and my travel requirements, I was not able to deal with the issue immediately.  I stopped by my local Micro Center today to just exchange it - it's still under factory warranty.

The salesman was very polite, very courteous and very matter-of-fact - there was nothing Micro Center was interested in doing to help me. 

I was welcome to file a claim with Logitech and (I assume) mail my keyboard back and wait a few weeks for another one to show up.  I guess not having a keyboard isn't a problem for people who work at Micro Center, but for me, it makes doing my job just a bit difficult.

Any company is great, helpful and appreciative of the customer when they're buying something.  A company's character surfaces when the customer has a problem.

Micro Center just failed miserably.

I understand why Amazon is bankrupting companies daily.

I shall not shop at Micro Center again.

Regards,

A disappointed customer

JS_MC

Hello @Buddy Please expect an email from me regarding this concern!

MIBongo

I can't think of a SINGLE retail store that will let you return a product "6-8" weeks later, except maybe BestBuy if you have ELITE status or during their extended holiday return period.  Totally unreasonable to expect them to do that, under normal circumstances.

Farmeunit

Just contact Logitech.  Great support from them.  You're out of the 30 day MC return windows.  Simple as that.