Older Apple iMac Service Department Q

Hendrix76

Hi There - I know your service department is Apple Certified and must use Apple Certified parts to maintain the warranty but if I purchase a 3rd party internal hard drive from MicroCenter that from some research should be compatible with a late 2015 27" iMac would your service team perform that work?   I'm very Software/OS technical and wouldn't need data transfer or OS reload but I'm all thumbs when I watch the videos about how hard it is to remove the glass adhesive and then re-apply on an imac.   

JS_MC

Hello @Hendrix76

I'd be happy to check on this for you. Could you please provide the serial number for the device that you'd like for us to service?

Hendrix76

Thanks so much for the response.  C02QKNR1GG7L  is the serial number of the out of waranty imac and SKU: 688903 is what I'd be interested in buying and paying service to install.  Again the big part of this question is removing the glass from this model imac requires skills/tools/heat gun to remove the adhesive holding the retina glass in place, do the drive replacement (no data migration/no OS install unless to test the drive) and then re-adhere the glass.  Thanks!

TSPhillipT

Hello @Hendrix76

Thank you for providing that information!  You should be receiving an email from me regarding this question.