@TS_JosephF - Not sure if this was intended or not but, I tried placing an order for an in-store pick up for a printer at a store that only has one of these printers in inventory. However, I was not able to reserve this printer because my local store is temporarily closed due to some deep-cleaning related to the Covid-pandemic.Any chance I could call in to a tech or sales team to place this order over the phone? Or could y'all change the website to allow reservations for in-store picks and then just let the customer know when the store opens in order for them to go pick up the item?Site shows store is temp. closed for 'deep cleaning':
What should I do if I accidentally made a typo in my email during ordering for in-store pickup and didn’t realize it until later? My status says “completed” but I haven’t gotten an email and I’m worried it was sent to the wrong address.
i live in phx,az but i wanna take advantage of the free promotions how can i do that if you have no stores in az?
I reserved a laptop online on Dec. 24th.Went to the store Overland Park Kansas, Dec. 26th, at 9:00am opening time and there were 100 people waiting to get in. I went home, looked up my store online, and says it's closed since Dec. 24th, 25th, 26th, for cleaning. Phone number help is closed. Is the store closed? Why were 100 people outside if it was closed? Not going to face another crowd Dec. 27th tomorrow, which is when my reserved item expires. You going to take a dollar for this kind of crap? Already looking for a laptop elsewhere online
Is there any way to check my reservation status? I put the reservation in yesterday and haven't received a confirmation email, but I was charged the $1. I tried calling the customer support number, but they aren't available. I just want to know if I can pick-up the item or not.
I reserved a prebuilt computer and it doesn't show up as available online anymore but it was when I reserved and I have confirmation e-mail. I live a decent distance away and am just wondering if my item is for sure there and still on hold and ready for me to pickup. It is still 2 days before the last day I can pick it up. Just wanting to make sure it will be there especially if I have to wait in a line to get in. Thank you!
Have you received your order confirmation yet?
Orders are not processed until the store opens and our associates are able to pull the item you've requested.
Reservations do last for 3 days. At that time, the order will be automatically canceled and returned to the shelf.
Please let me know if you have any other questions!
why will it not give me the option to reserve an item?
@jody Some items are not available for reservation and are only available for purchase in the store.
Typically, this is detailed under the price of the item. I'll include an example image below.
Can you just buy the item online after you reserved it? Or can you only pay for the item once you're in the store?
@Supra just chiming in. When you reserve online, it requires a card to put the item on hold under your name. A $1 hold (pending) is put on the card and full price is not charged until the customer comes to the store to pickup the item and the card is swiped at the store.
So just for clarification, after you put in your credit card info to reserve, you can't just pay the full price after it's been reserved?
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