Recovery Flash Drive Not Working

EddieC312

I purchased a Powerspec G434 6 months ago and recently found I have a problem with Windows Installer. After many hours of discussions with the 2 software companies of the programs trying to install, the advice from both was to reinstall Windows. I got out the recovery flash drive that I created when the PC was purchased and all seem to go fine until the very end when I get the following message: "There was a problem resetting your PC. No changes were made." No error codes or any other info. What to do now?

TSPhillipT

Hello @EddieC312

Thank you for posting on the Micro Center Community!  I see you are having issues restoring/resetting your Windows.  I think the next step is doing a clean install of Windows 10.  Do you have a Flash Drive that is 16Gb?  If so, here is a guide on doing the clean install; https://community.microcenter.com/discussion/2288/how-to-perform-a-clean-install-of-windows-10

EddieC312

Yes, I have an extra 32GB flash drive that I can use.  Will this "clean install" include all of the drivers that I'll need for this unit OR will I have to manually install?

JS_MC

A clean install would only bring Windows 10. However, for most system essential drivers Windows Update will find the required driver update. For others, such as your GPU. You'll need to go to the NVIDIA website to download the graphics driver. These can be downloaded once you're clean Windows install has access to the internet! Hope this helps clear things up!