Powerspec B245 keeps locking up when idle
I purchased the Powerspec B245 for my daughter to do school work and play Roblox. We had to return the first one because it was crashing, blue screen crashing. We have had the second one for a little over a month and it is freezing/locking up when it's idle, instead of going to sleep. It doesn't freeze up while it's being used. We called tech support and they thought it might have something to do with the SSD drive installed and they did something that I couldn't even understand, that didn't work. I called back and they had me do a windows 10 re install. That didn't help. I've never had these kinds of problems with a computer before and have gotten pretty frustrated. I have done a few things like disabling microsoft services, turning off usb selective suspend, and turning off hybrid sleep. What could be causing it to freeze up?