memory warranty question

jjh76

A few weeks ago I started getting a bsod at startup with "irql_not_less_or_equal" given as the reason. After looking this up, one of the possible reasons I found was bad memory. After testing this I found that pulling two of the memory sticks would allow a normal startup, but running with just these two - either together or one at a time - would cause the bsod.

I no longer have the original packaging or the paper receipt, but looking at my account online I found them listed on a purchase from 7/28/2019. I know that these have a lifetime warranty, can I just bring them to the store for a replacement or do I need to go through the manufactuer (G.Skill)?

JS_MC

Hello @jjh76 Welcome to the community!

Sorry to hear that you're having difficulty with your memory. After a bit of looking, I was able to find your purchase in our system as well.  In this case, you'd have to go through G.Skill for this concern.

Here's their contact information.

G.Skill Ripjaws V 32GB (2 x 16GB)

Vendor Warranty:

• Parts: Lifetime Limited
• Labor: Lifetime Limited

Vendor Support:

• Main Website:
  http://www.gskill.com/en/
• Support Website:
  http://www.gskill.com/en/faq
• Support Email:
  ustech@gskillusa.com
• (909)598-6860