I purchased a i9-10900k but was given a i9-10900

Ty0

I set a internet pick-up order and received it. However, when I returned home, the processer was not the K version and I am unable to overclock.

TS_JosephF

Hello @Ty0
I am sorry to hear this! My best advice would be to bring it back to the store and speak to a manager about this. Be sure to bring your receipt with you so they can see what you purchased and what you actually received. Just make sure you put the CPU back in the box and bring anything that came with it.

Ty0

Thank you for the suggestion @TS_JosephF . However, the store is out of stock for i9-10900k now and its at least a hour and some drive. On top of that, since going out to the store I have been quarantining so that I can see my family for the holidays. These parts were meant for a build I plan on giving to a relative. I do have the original box of the i9-10900 and the receipt with has the matching serial numbers as proof. Is there any online support I can receive without having to back to the store during the pandemic?

TS_JosephF

@Ty0
Honestly, we do not ship CPUs at all so I will have a manager call you to see what we can do. I will create a ticket for you so that way I can involve the store management team. I will send you an email to gather more information.