Have not received shipment

elias_ralph · December 2020

Hi, I ordered a 1kg of Black PLA material that was shipped (according to order status) on Nov 11, 2020 and to this date Dec 1, 2020 I have not received it. There was no tracking number provided. What can I do to either get the material or my money back?

Ian · December 2020

elias_ralph said:

Hi, I ordered a 1kg of Black PLA material that was shipped (according to order status) on Nov 11, 2020 and to this date Dec 1, 2020 I have not received it. There was no tracking number provided. What can I do to either get the material or my money back?

Greetings. We can look into this. What is your order number?

elias_ralph · December 2020

Order#: 141-WO-15041191
Thanks

elias_ralph · December 2020

Any luck finding the package?

Ian · December 2020

elias_ralph said:

Any luck finding the package?

The package has shipped and seems to be at a FedEx facility, we will look into this further.

Have not received shipment

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