Purchase cancelled, card was charged

Somnoos

Made two orders online for:

Crucial Ballistix Gaming 32GB (2 x 16GB) DDR4-3200 PC4-25600 CL16 Dual Channel Desktop Memory Kit BL2K16G32C16U4B- Black

(sorry I can't change the font)
Received an email about 30 minutes later that both orders were cancelled due to no stocks available. My card was already charged, please help.

Somnoos

Can someone from Customer Service, please assist?

Somnoos

Hello, customer service?

TSKevinG

Good Afternoon

I do apologize for the delay in response.  For the shipping orders, there is an authorization that is placed on the card for the order.  it is not fully processed until the order is shipped out.  this may take a few days for the the authorization to drop off the card.  If you are still seeing the charges for these items by Saturday, please let us know so we can research this further.

Somnoos

TSKevinG said:

Good Afternoon

I do apologize for the delay in response.  For the shipping orders, there is an authorization that is placed on the card for the order.  it is not fully processed until the order is shipped out.  this may take a few days for the the authorization to drop off the card.  If you are still seeing the charges for these items by Saturday, please let us know so we can research this further.

Both charges are still on my account. Please assist.
Thank you.

Ian

Somnoos said:

TSKevinG said:

Good Afternoon

I do apologize for the delay in response.  For the shipping orders, there is an authorization that is placed on the card for the order.  it is not fully processed until the order is shipped out.  this may take a few days for the the authorization to drop off the card.  If you are still seeing the charges for these items by Saturday, please let us know so we can research this further.

Both charges are still on my account. Please assist.
Thank you.

What is your order number please? 

Somnoos

Ian said:

Somnoos said:

TSKevinG said:

Good Afternoon

I do apologize for the delay in response.  For the shipping orders, there is an authorization that is placed on the card for the order.  it is not fully processed until the order is shipped out.  this may take a few days for the the authorization to drop off the card.  If you are still seeing the charges for these items by Saturday, please let us know so we can research this further.

Both charges are still on my account. Please assist.
Thank you.

What is your order number please? 

	11558650	$0.00	Delivery (Standard)
	11558234	$0.00	Delivery (Standard)

Ian

Somnoos said:

Ian said:

Somnoos said:

TSKevinG said:

Good Afternoon

I do apologize for the delay in response.  For the shipping orders, there is an authorization that is placed on the card for the order.  it is not fully processed until the order is shipped out.  this may take a few days for the the authorization to drop off the card.  If you are still seeing the charges for these items by Saturday, please let us know so we can research this further.

Both charges are still on my account. Please assist.
Thank you.

What is your order number please? 

	11558650	$0.00	Delivery (Standard)
	11558234	$0.00	Delivery (Standard)

The orders were cancelled on 12/2 it appears, typically refunds/holds are released within 4-7 business days dependent on card/bank used.