Open-box substitution

USS_Ustafish

I reserved an open-box AsRock B450M Pro4 mobo the other day. When I came in to pick it up, the fellow behind the counter let me know they had substituted... He paused... He looked at the box... I looked at the box... An AsRock B450 Pro4. Well, we both concluded, that's odd. It's exactly the same motherboard. We opened it up and it was complete, just like the one I had ordered. The i/o shield, SATA cables, manual, and bloatware disk were all there. We both shrugged and finished the transaction, then I drove an hour back to my home. When I pulled the motherboard out of the box I immediately saw what we had both missed before. The missing M in the product SKU. Whoever pulled this order, which included a mATX case and a mATX motherboard, decided that a full-size ATX motherboard would be a reasonable substitute for the mATX board they were unable to locate. Too bad they didn't also substitute a full-size ATX case as well. I'd still be able to build a computer! XD
I know that I have 15 days in which I'm able to once again make the two hour round trip to return this item, but I'm still in need of a mATX motherboard. Do I cross my fingers and hope that there happens to be another open-box mATX board at about the same price at the moment I make this return, or is there some way I can be sure I can get what I ordered for about the same price. The budget on this build is tight enough that the $15 price gap matters.
Also... Guys, seriously, think about compatibility when you're making substitutions. That should be pretty obvious.

Ian

USS_Ustafish said:

I reserved an open-box AsRock B450M Pro4 mobo the other day. When I came in to pick it up, the fellow behind the counter let me know they had substituted... He paused... He looked at the box... I looked at the box... An AsRock B450 Pro4. Well, we both concluded, that's odd. It's exactly the same motherboard. We opened it up and it was complete, just like the one I had ordered. The i/o shield, SATA cables, manual, and bloatware disk were all there. We both shrugged and finished the transaction, then I drove an hour back to my home. When I pulled the motherboard out of the box I immediately saw what we had both missed before. The missing M in the product SKU. Whoever pulled this order, which included a mATX case and a mATX motherboard, decided that a full-size ATX motherboard would be a reasonable substitute for the mATX board they were unable to locate. Too bad they didn't also substitute a full-size ATX case as well. I'd still be able to build a computer! XD
I know that I have 15 days in which I'm able to once again make the two hour round trip to return this item, but I'm still in need of a mATX motherboard. Do I cross my fingers and hope that there happens to be another open-box mATX board at about the same price at the moment I make this return, or is there some way I can be sure I can get what I ordered for about the same price. The budget on this build is tight enough that the $15 price gap matters.
Also... Guys, seriously, think about compatibility when you're making substitutions. That should be pretty obvious.

Greetings. I do apologize for the inconvenience and the mix-up in store. Researching this issue I do see your information has already been passed over to management at your local Micro Center, they will be in contact with you as soon as they can.