Ender 5 Plus: Gap from nozzle to bed, can't level, screeching sound during z movement

Bruce

I just finished assembling my new Ender 5 3d printer, but I can't level it.  No matter how I turn the leveling screws, I get at least 1-2mm of space between the bed and the nozzle.  Also, if I set all four screws to be about the same, there's a tilt of a couple of mm along the X axis.  Possibly related is the screeching noise I get as the bed travels vertically.

Help!  Thanks in advance.

TS_BryantA

@Bruce Good afternoon and thank you for posting this to our Micro Center Community. I'm sorry to hear about the issues with your new 3D printer. To assist could you post pictures to show how this printer is put together at multiple angles? 

shymousee

I am having the same problem. I can't seem to get the bed leveled and when the bed moves vertically, it sounds as though it is making a screeching sound.

Ian

https://community.microcenter.com/discussion/comment/32012#Comment_32012

If you are having issues with getting it leveled, I would watch Creality's guide on this at

https://www.youtube.com/watch?v=zSOVAdKw4ss

shymousee

I tried this and it didn't work. The bed is about 3 inches from the nozzle. This is after I change the settings when printing as instructed then rehomed. I have been playing with this thing for almost 2 weeks and need to know is this prints or not by tomorrow as that is the last day to return it.

Ian

If their official support video does not work, you can try contacting Creality directly for further assistance with possible issues: https://www.creality.com/service-request

shymousee

I have tried that. Their response has been very lacking. Not very helpful.

Ian

If it still not working after reaching out to them and following their help videos, it may be best to bring this back in to your local Micro Center store for further assistance.