Over a Month and a Half to Purchase One $19 Part — Micro Center

Over a Month and a Half to Purchase One $19 Part

JmonkJmonk ✭
in Sales
My company needs a single $19 part to repair a piece of equipment. After creating an account and a week of phone calls, I found out that I needed to email [email protected] to get my company's tax exemption certificates processed. I emailed on 10/22. It's now 12/9 and the part has still not been ordered. The sales rep I have been in touch with has yet again gone silent on me. Is there any way for me to just buy this simple part?
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  • TSTonyVTSTonyV admin
    Jmonk said:
    My company needs a single $19 part to repair a piece of equipment. After creating an account and a week of phone calls, I found out that I needed to email [email protected] to get my company's tax exemption certificates processed. I emailed on 10/22. It's now 12/9 and the part has still not been ordered. The sales rep I have been in touch with has yet again gone silent on me. Is there any way for me to just buy this simple part?
     If you haven't already I'd reach out again via email to be safe, but if the part is very time sensitive for you and it's available online, then you can order it now and we can go back into the order afterwards to credit the sales tax on it if you're able to provide your tax exemption information to us. In that case, you'd want to contact our Micro Center Online department via chat/text/phone after you make the order. We'd prefer to have you get set up with our Business Services department and place the order as tax-exempt from the beginning (which is what the email you were provided is for) than have to go back in and retroactively adjust the transaction but it's something we can do if there are extenuating circumstances.
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  • JmonkJmonk ✭
    Hi,
    It wasn't time sensitive a month and a half ago, but at this point my client is becoming impatient. I have already provided my tax-exemption certificates twice. I have been exchanging emails with Business Sales specialist Steve Wolnik since 10/22 with no results.

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  • JmonkJmonk ✭
    Hi Tony, 
    Can I get contact info for someone I can speak with about this? I really feel like I've been left in the dark on why I'm getting no responses.
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  • IanIan admin
    Jmonk said:
    Hi Tony, 
    Can I get contact info for someone I can speak with about this? I really feel like I've been left in the dark on why I'm getting no responses.
    Business services can be reached at 800-743-7537 or at [email protected]
    Tony's suggestion in his prior post of placing the order and having the tax refunded after would be an option as well.
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