Open box laptop, missing battery screws

athapa

Hi,
I bought a open box laptop today, once I got home and tried to put that together, I noticed that the battery was not properly latched and the screws were missing for the battery. I did find 2 sets of screws but both seemed to be for hard disks (not for battery). The laptop works ok. I'm guessing either someone bought the laptop and swap the battery or the tech at Micro Center took the battery out but forgot to put the screws back.

In any case, is it possible to just get the battery screws? 
Additionally, could you please confirm if the tech at Micro Center check the battery of open box laptops before reselling them?

Thank you,
A Thapa

TS_JosephF

Hello @athapa
Thanks for posting on the community! I am sorry to hear the laptop was missing the screws. When it comes to open-box laptops, we do inspect them and verify that they are fully functional. If they are missing anything that does not affect the functionality then we will list the item as incomplete. Unfortunately, the missing screws may have been over looked by the technician that inspected but I can't really guarantee that.
In any case, we will certainly want to help you make this right. Your best bet to get this resolved would be to speak to the manager at the store. We can create a ticket and send them a message to get in touch with you, or you can speak with them directly in the store. 
Let us know if you would like us to arrange this.

athapa

Hi TS_JosephF,
Thank you for your response. I'll go to the store tomorrow to see if they have any screws for battery.
Thanks