Need to cancel order

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How do I cancel this order, #11788784? I can't find the order online but I've received email confirmation.
Estimated ship date is 1/1/2021 and I ordered it tonight. I can't wait that long for shipping.

Comments

  • Ian
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    How do I cancel this order, #11788784? I can't find the order online but I've received email confirmation.
    Estimated ship date is 1/1/2021 and I ordered it tonight. I can't wait that long for shipping.
    I just created a ticket to get that order canceled for you. We will do our best to cancel that before it ships. Let us know if you need help with anything else
  • Is this a joke? I got a shipping confirmation less than 10 minutes after you "created a ticket." I don't want the product anymore. Do not ship. 
  • Ian
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    Is this a joke? I got a shipping confirmation less than 10 minutes after you "created a ticket." I don't want the product anymore. Do not ship. 
    I do apologize for the confusion, we do try our best to pull the orders once they have been shipped. I am seeing they were able to do that for you still. I am sorry if you received an email stating the order had been shipped, but I can see this has been pulled before it went any further in the shipping process. 
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