Purchase 11/12 (during holiday return policy) - denied??
I purchased an i7-9700K and Z390-A PRIME motherboard on 11/12 for myself at the Tustin CA Micro Center, and was almost certainly told that there was a holiday return policy in effect. I actually was gifted a i9-10850K and Z490-A PRIME motherboard for Christmas, so I was very happy with that and took the parts out to return my old stuff. However, on 12/23 I went to return it, I was told that there is no Holiday return policy, and I had to spend $40 (which was my warranty that I paid for) to return my CPU and motherboard, and was only given store credit, minus $40. Now, reading here, I see that the Holiday return policy started on 11/2? Was I tricked by the store rep???
Comments
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Now I see this on the website... I knew I wasn't crazy when I was told no...
"Special Holiday return period!
As part of our early start to Black Friday deals, we have also extended the return period for products purchased during that time.
- All products purchased between 11/02/20 - 12/24/20 will be eligible for return until 1/15/21
- This also extends the time-frame to add a protection plan until 1/15/21
- Restrictions for products not eligible for return still apply (see section below)
- Exception: Microsoft has imposed a strict 15 day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units."
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hipsterpolice said:I purchased an i7-9700K and Z390-A PRIME motherboard on 11/12 for myself at the Tustin CA Micro Center, and was almost certainly told that there was a holiday return policy in effect. I actually was gifted a i9-10850K and Z490-A PRIME motherboard for Christmas, so I was very happy with that and took the parts out to return my old stuff. However, on 12/23 I went to return it, I was told that there is no Holiday return policy, and I had to spend $40 (which was my warranty that I paid for) to return my CPU and motherboard, and was only given store credit, minus $40. Now, reading here, I see that the Holiday return policy started on 11/2? Was I tricked by the store rep???
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