How do I cancel an online order?
Hello,
I placed an order online a few hours ago and I would like to cancel if possible.
I placed an order online a few hours ago and I would like to cancel if possible.
Answers
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Hello @Brittany Do you have the order number for the order you would like us to cancel?
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Order No. 11840887
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Apologies, but I see that this order has already been processed for shipment. I will send a request to our shipping warehouse to see if it is still waiting to be picked up by the shipper, however, if we are not able to pull the order you can refuse the delivery or return it to the sender if it is delivered.
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Understandable. Thank you!
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Hello, is it possible to let me know if this order was pulled? I don’t see any movement with tracking but my account was charged. Just want to know if I should look out for it’s delivery. Thank you.
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@Brittany Please expect a DM from me regarding your order.
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