REDRAGON H510 ZEUS WIRED faulty USB cable

Josh_Medley

How can I get warranty support on this device? This was purchased on 05/28/2020 ref# 095-PO-4239520
I have verified the USB cable is the problem. We have 2 pairs of these headphones and the problem follows the USB  audio cable. This is within the 1 year warranty period stated on the receipt.

TSKyleH

Greetings @Josh_Medley, thank you for providing the information, we are able to take care of this under the one year warranty. Although the problem appears to only be the cable, we wouldn't be able to replace just the cable, however you would be able to bring everything that came in the packaging and we would allow a return/exchange for the defective headset. If you have any other questions about the process please let us know.