First Impression of Microcenter, not the best
I made the order online, it says the order was confirmed. Credit card was authorized.
Several hours later, Microcenter says, "Your order #xxx has been cancelled due to product unavailability or a payment authorization issue. "
So first, a great message (/s) so people don't really know what happened, is it the payment authorization or the product unavailable? I checked, so I know the payment was authorized, so it is apparently a real-life Seinfeld episode, Microcenter knows how to take an order, they just don't know how to fulfill an order.
So what is the point of making an order and having Microcenter confirm it? I'm suspecting that since I checked out as a guest, my order was chosen to cancel. I had attempted to switch it to the account I made, but Microcenter couldn't even do that.
Future orders???? Am I feeling lucky? What is Microcenter going to do about this? Of course, at this moment I can't find out, because nobody is there to answer the phone number you're supposed to call.
I'd even have my faith restored if Microcenter just admits there was a problem, and I'm on a waiting list for the next shipment.
Several hours later, Microcenter says, "Your order #xxx has been cancelled due to product unavailability or a payment authorization issue. "
So first, a great message (/s) so people don't really know what happened, is it the payment authorization or the product unavailable? I checked, so I know the payment was authorized, so it is apparently a real-life Seinfeld episode, Microcenter knows how to take an order, they just don't know how to fulfill an order.
So what is the point of making an order and having Microcenter confirm it? I'm suspecting that since I checked out as a guest, my order was chosen to cancel. I had attempted to switch it to the account I made, but Microcenter couldn't even do that.
Future orders???? Am I feeling lucky? What is Microcenter going to do about this? Of course, at this moment I can't find out, because nobody is there to answer the phone number you're supposed to call.
I'd even have my faith restored if Microcenter just admits there was a problem, and I'm on a waiting list for the next shipment.
Comments
Thus the question, why did you offer shipping if you weren't planning on shipping, and the follow-up question, why did you not have the (obviously) few (if any) items that you would ship as a separately ordered item which would accurately show either in-stock or sold out. I could have possibly picked it up, but it seems like that is another fiasco that Microcenter is involved with, requiring everybody to show up to their store and waiting untold hours just to get in during a deadly pandemic. That's Microcenter though.
So my impression of Microcenter is accurate, very poor.
But as a bit of research that might inspire you, the Seinfeld episode:
https://www.youtube.com/watch?v=4T2GmGSNvaM
And thus the statement, "We offered to ship on the item while it was available," is FALSE., as you yourself stated with "our website does take some time to update ..."
No problem!
I ended up getting it from B&H, at $30 CHEAPER!
So Thanks for being inept!!
I understand and would like to apologize once more for any issues and the experience you had. I want you to know that your feedback does mean a lot to us. I will escalate this to our management team and they will look into this further.
Maybe MicroCenter can improve and everyone will benefit.
I will say, with 4K people dying per day, I'd want as few people as possible in the store. Even having a drive-through pickup might be worth thinking about. And of course, people should be able to have things shipped if they'll pay for it. Even grocery stores are doing that because of COVID.
And if somebody has what MicroCenter states is a "confirmed order," then Microcenter should fulfill it, even if it means putting people on a waiting list. People understand waiting, people don't like being misled even if it is a mistake.