aimark42 said: I just wanted to say that I find this whole situation completely unacceptable. I took this back to Microcenter for them to repair it and ultimately I'm stuck with nothing now. They are saying they cannot repair the computer and now they are saying I have to pay a lot more for a comparable computer. Microcenter should have never sold me the computer in the first place. The tech even told me when I took it into their service department that the previous person returned the computer for similar reasons. If they knew this computer had issues why did they sell it to me in the first place? I was told over and over again they would call me back within 24 hours etc but they never did. What an absolute terrible customer service experience. Is this what other customers are supposed to expect? Oh buyer beware we'll sell you anything in any condition and take no responsibility at all for it.
DMA said: aimark42 said: I just wanted to say that I find this whole situation completely unacceptable. I took this back to Microcenter for them to repair it and ultimately I'm stuck with nothing now. They are saying they cannot repair the computer and now they are saying I have to pay a lot more for a comparable computer. Microcenter should have never sold me the computer in the first place. The tech even told me when I took it into their service department that the previous person returned the computer for similar reasons. If they knew this computer had issues why did they sell it to me in the first place? I was told over and over again they would call me back within 24 hours etc but they never did. What an absolute terrible customer service experience. Is this what other customers are supposed to expect? Oh buyer beware we'll sell you anything in any condition and take no responsibility at all for it. Please keep us posted on this as many of us use this technical/customer service forum as a gage to how well the company in general responds to its customers needs. Whether or not you ultimately get satisfaction is important to many of us. Again, please keep us posted on your issue.
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