Just bought an Open Box Laptop from MC, the system has a BIOS Administrator Password!

aimark42

I just bought a HP OMEN X 2S 15-dg0010nr from the Denver MC store.  It was an open box laptop, which generally I'm fine with but I'm encountering multiple issues around the secondary display not working or really doing anyway.  I contacted HP support which they told me to restore the machine to a HP restored image, which I downloaded and created the USB key.  However, when attempting to boot to the USB key the machine has a BIOS Administrator password which I'm unable to bypass.  I even attempted to disconnect the battery internally which did trigger a CMOS reset however the password is still there.  Can someone from Microcenter tell me what the Administrator password is?

TSTDavey

Hello @aimark42 thanks for posting on the Microcenter Community Forum. We are going to send you an email to troubleshoot further. Please be on the look out for the email. Sorry for the inconvenience with the Open Box Hp Omen.

aimark42

I just wanted to say that I find this whole situation completely unacceptable.  I took this back to Microcenter for them to repair it and ultimately I'm stuck with nothing now.  They are saying they cannot repair the computer and now they are saying I have to pay a lot more for a comparable computer.  Microcenter should have never sold me the computer in the first place.  The tech even told me when I took it into their service department that the previous person returned the computer for similar reasons.  If they knew this computer had issues why did they sell it to me in the first place?  I was told over and over again they would call me back within 24 hours etc but they never did.  What an absolute terrible customer service experience.  Is this what other customers are supposed to expect?  Oh buyer beware we'll sell you anything in any condition and take no responsibility at all for it.

JS_MC

Hello @aimark42, I'm sorry to hear about your experience with us and this product. I understand that you've contacted our chat as well and that we've escalated this to our management team. If you do not hear back from the store within 24hrs please let us know.

Again, my deepest apologies for any inconvenience here.

DMA

aimark42 said:

I just wanted to say that I find this whole situation completely unacceptable.  I took this back to Microcenter for them to repair it and ultimately I'm stuck with nothing now.  They are saying they cannot repair the computer and now they are saying I have to pay a lot more for a comparable computer.  Microcenter should have never sold me the computer in the first place.  The tech even told me when I took it into their service department that the previous person returned the computer for similar reasons.  If they knew this computer had issues why did they sell it to me in the first place?  I was told over and over again they would call me back within 24 hours etc but they never did.  What an absolute terrible customer service experience.  Is this what other customers are supposed to expect?  Oh buyer beware we'll sell you anything in any condition and take no responsibility at all for it.

Please keep us posted on this as many of us use this technical/customer service forum as a gage to how well the company in general responds to its customers needs. Whether or not you ultimately get satisfaction is important to many of us. Again, please keep us posted on your issue.

aimark42

DMA said:

aimark42 said:

I just wanted to say that I find this whole situation completely unacceptable.  I took this back to Microcenter for them to repair it and ultimately I'm stuck with nothing now.  They are saying they cannot repair the computer and now they are saying I have to pay a lot more for a comparable computer.  Microcenter should have never sold me the computer in the first place.  The tech even told me when I took it into their service department that the previous person returned the computer for similar reasons.  If they knew this computer had issues why did they sell it to me in the first place?  I was told over and over again they would call me back within 24 hours etc but they never did.  What an absolute terrible customer service experience.  Is this what other customers are supposed to expect?  Oh buyer beware we'll sell you anything in any condition and take no responsibility at all for it.

Please keep us posted on this as many of us use this technical/customer service forum as a gage to how well the company in general responds to its customers needs. Whether or not you ultimately get satisfaction is important to many of us. Again, please keep us posted on your issue.

The discussion I had with the general manager was just wasting more of my time.  So no nothing was resolved.  He even said he might sell this same machine to some poor soul out there.