G707 Random Reboot

SteevSuds

Hello
So I finally decided to buy the G707 from Costa Mesa, Ca store. Had it for about 3 days, already doing the random reboots. First one, I thought just a fluke but on 3rd day, would not boot up. I get BSOD with STOP CODE: WHEA UNCORRECTABLE ERROR. I spent over 2k for this and was so excited to play WoW and Cyberpunk now just depressed. I guess I can return it but might just open it up and try to fix it myself. I bought prebuilts in the past, never a problem until now. MC should I return it or try to fix myself? 

Ian

Hello. I am sorry to hear of the issue you are having, if the computer is not booting up, it does have a 15 day return policy and would be under at least a 1 year manufacturer's warranty with us, so you may bring it in at any time and we can further assist you. 

TSTDavey

@SteevSuds just chiming in as well. You certainly can return it if you are within the 15 day return period. But the Uncorrectable error is usually due to a hardware driver out of date or corrupted or a corrupt windows. We'll email you, lets see if we can fix the machine before returning it. Be on the look out for the email.

SteevSuds

Yes thanks for quick response! I kind of don't want to return/refun because I like it so far. The pc won't boot up to Windows, just loop reboot. I sent my receipt via email. Thanks

PowerSpec_MikeW

@SteevSuds

I believe I replied to your email on this issue earlier today. WHEA_UNCORRECTABLE_ERROR, probably throwing errors on the PCIe root. You've got an NVME drive, which runs on the PCIe bus. It's possible that it's a hardware failure, either of the board, GPU or NVME drive. However, at this point, you can't boot. Do you have data you need to backup? If not I would create media and do a clean OS install: https://www.microsoft.com/en-us/software-download/windows10