I placed an order and paid for next day shipping and it won't be here in the next day.

NathanielHill

Can I cancel my order or get a refund for shipping because I paid more for next day shipping and I won't get it.

NathanielHill

Order # 12091216

Ian

Greetings. It looks like your order was placed outside of business hours Friday night, was set up for tracking today, FedEx does not ship items on Sundays and is scheduled to arrive on Monday, so you are getting next day shipping. If you would like we can attempt for the order to be pulled/cancelled.

NathanielHill

Ian said:

Greetings. It looks like your order was placed outside of business hours Friday night, was set up for tracking today, FedEx does not ship items on Sundays and is scheduled to arrive on Monday, so you are getting next day shipping. If you would like we can attempt for the order to be pulled/cancelled.

yes please try and cancel it

Ian

NathanielHill said:

Ian said:

Greetings. It looks like your order was placed outside of business hours Friday night, was set up for tracking today, FedEx does not ship items on Sundays and is scheduled to arrive on Monday, so you are getting next day shipping. If you would like we can attempt for the order to be pulled/cancelled.

yes please try and cancel it

I just created a ticket to get that order canceled for you. We will do our best to cancel that before it ships. Let us know if you need help with anything else. 

NathanielHill

Ian said:

NathanielHill said:

Ian said:

Greetings. It looks like your order was placed outside of business hours Friday night, was set up for tracking today, FedEx does not ship items on Sundays and is scheduled to arrive on Monday, so you are getting next day shipping. If you would like we can attempt for the order to be pulled/cancelled.

yes please try and cancel it

I just created a ticket to get that order canceled for you. We will do our best to cancel that before it ships. Let us know if you need help with anything else. 

How long should it take to get canceled and refunded.

TSKyleH

Hello @NathanielHill, we will do our best to work with our warehouse to prevent this from shipping, however there is a small chance it can still get sent out on Monday, if that does happen you may refuse the package to have it returned to us. Once we confirm we have pulled it, then the refund is usually processed within 3-5 Business Days. 

NathanielHill

Its still not canceled

NathanielHill

TSKyleH said:

Hello @NathanielHill, we will do our best to work with our warehouse to prevent this from shipping, however there is a small chance it can still get sent out on Monday, if that does happen you may refuse the package to have it returned to us. Once we confirm we have pulled it, then the refund is usually processed within 3-5 Business Days. 

FedEx says it's still supposed to come today but it's not shipped yet and I have not gotten any cancelation notifications

NathanielHill

Ian said:

NathanielHill said:

Ian said:

Greetings. It looks like your order was placed outside of business hours Friday night, was set up for tracking today, FedEx does not ship items on Sundays and is scheduled to arrive on Monday, so you are getting next day shipping. If you would like we can attempt for the order to be pulled/cancelled.

yes please try and cancel it

I just created a ticket to get that order canceled for you. We will do our best to cancel that before it ships. Let us know if you need help with anything else. 

FedEx says it's still supposed to come today but it's not shipped yet and I have not gotten any cancelation notifications

JS_MC

The FedEx estimate is based on our original label creation date, however, we've requested that our shipping warehouse pull this order for you. You should receive an email confirmation once this has been processed.