I just got a Ryzen 5 3600, I was previously using a Ryzen 5 2600. Today I upgraded the CPU. I had made sure to update the bios the latest version, when I put in the new CPU and turned on the computer the lights turn on and the fans ramp to full speed. I get a DRAM error on the ez de-bug light on my MSI mobo. It doesn't boot it just sits there fans at full speed. When I change the CPU back everything works fine.
Parts:
MSI x470 gaming plus
trident z 3200 16 gbs
ryzen 5 2600 / 3600
MSI rtx 2060
What should I do?
Hello @ld5732
If you wouldn't mind, could you please confirm the current BIOS version that you have installed?
This can be found by typing msinfo32 in the Start menu.
Also, since you mentioned that the RAM error LED is showing. There are a few things that we can try based on that.
I'd recommend that you try these one at a time, in this order.
Please let me know if any of these steps work for you!
the BIOS version is A.A0
the memory is not OC, but CPUID shows that it is clocked at 1066 MHz instead of the rated 3200
Hmm. I'm seeing that the latest non-beta version for the X470 Gaming Plus is 7B79vAH. I'd recommend checking here to ensure that the correct BIOS is installed. https://www.msi.com/Motherboard/support/X470-GAMING-PLUS#down-bios
CPUID may be listing the default clock speed of the memory. XMP would automatically overclock the memory to the manufacturers' specifications.
I have updated the bios so now it is AH.0 what do I do now?
Have you tried installing the new CPU since then?
no, I will do it now
i put it in, same issue
Have you tried the other steps in my response above?
yes and i did the xmp profile and my ram is still 1066
While XMP is disabled have you tried installing the new CPU?
Also, have you tried using a single stick of RAM?
nothing
i did all the steps
@ld5732 just chiming in. Can you give us a screenshot of where you are looking at for your bios version of AH.0? The reason we ask is because the bios version you are mentioning does not match the bios numbered version for the MSI X470 Gaming Plus. Shoot us a screen shot if you could.
This is with the 2600 installed
@ld5732 okay thanks. Try updating the x470 chipset drivers for 02/23/2021 (see link below). Then reinstall the 3600 and put 1 RAM stick in the first ram slot closest to the CPU. Then boot and let us know if you still get the DRAM error. We're just testing and troubleshooting at this point. Let us know the results.
Link:
https://www.msi.com/Motherboard/support/X470-GAMING-PLUS#down-driver&Win10%2064
ok, and just to clarify the very closest to the cpu for ram slots not the one your supposed to put the first ram stick into (the 2nd closest)
@ld5732 Correct, ignore the motherboard ram configuration for now (temporarily) as we test. Put the 1 ram stick in the first slot closest to the 3600.
nope
did the same thing, DRAM light turns on
Hmm. It seems that something strange is occurring here @ld5732
I'd have to recommend bringing your system in for diagnostics. I'd recommend bringing the build into our store with the 3600 installed. Let them know of the issue you're having and then having them run diagnostics on the build.
Diagnostics do cost $39.99.
No appointment is necessary and you may bring it in at your earliest convenience. For more information about our diagnostics and the service we can offer in our store, please see our service page.
https://www.microcenter.com/site/service/computer-diagnostics.aspx
ok, thanks for the help!
You're welcome!
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