issues with upgrading AMD CPUs

ld5732

I just got a Ryzen 5 3600, I was previously using a Ryzen 5 2600. Today I upgraded the CPU. I had made sure to update the bios the latest version, when I put in the new CPU and turned on the computer the lights turn on and the fans ramp to full speed. I get a DRAM error on the ez de-bug light on my MSI mobo. It doesn't boot it just sits there fans at full speed. When I change the CPU back everything works fine.

Parts:

MSI x470 gaming plus

trident z 3200 16 gbs

ryzen 5 2600 / 3600

MSI rtx 2060

What should I do?

JS_MC

Hello @ld5732

If you wouldn't mind, could you please confirm the current BIOS version that you have installed?

This can be found by typing msinfo32 in the Start menu.

Also, since you mentioned that the RAM error LED is showing. There are a few things that we can try based on that.

1. If your memory is overclocked at all, please reset it to stock speeds.
2. Reseating the memory.
3. Enabling/disabling the XMP profile for the RAM would also be good to test.
4. Using one stick of RAM to see if the system will post properly.

I'd recommend that you try these one at a time, in this order.

Please let me know if any of these steps work for you!

ld5732

the BIOS version is A.A0

the memory is not OC, but CPUID shows that it is clocked at 1066 MHz instead of the rated 3200

JS_MC

Hmm. I'm seeing that the latest non-beta version for the X470 Gaming Plus is 7B79vAH. I'd recommend checking here to ensure that the correct BIOS is installed. https://www.msi.com/Motherboard/support/X470-GAMING-PLUS#down-bios

CPUID may be listing the default clock speed of the memory. XMP would automatically overclock the memory to the manufacturers' specifications.

ld5732

I have updated the bios so now it is AH.0 what do I do now?

JS_MC

Have you tried installing the new CPU since then?

ld5732

no, I will do it now

ld5732

i put it in, same issue

JS_MC

Have you tried the other steps in my response above?

ld5732

yes and i did the xmp profile and my ram is still 1066

JS_MC

While XMP is disabled have you tried installing the new CPU?

Also, have you tried using a single stick of RAM?

ld5732

nothing

i did all the steps

TSTDavey

@ld5732 just chiming in. Can you give us a screenshot of where you are looking at for your bios version of AH.0? The reason we ask is because the bios version you are mentioning does not match the bios numbered version for the MSI X470 Gaming Plus. Shoot us a screen shot if you could.

ld5732

ld5732

This is with the 2600 installed

TSTDavey

@ld5732 okay thanks. Try updating the x470 chipset drivers for 02/23/2021 (see link below). Then reinstall the 3600 and put 1 RAM stick in the first ram slot closest to the CPU. Then boot and let us know if you still get the DRAM error. We're just testing and troubleshooting at this point. Let us know the results.

Link:

https://www.msi.com/Motherboard/support/X470-GAMING-PLUS#down-driver&Win10%2064

ld5732

ok, and just to clarify the very closest to the cpu for ram slots not the one your supposed to put the first ram stick into (the 2nd closest)

TSTDavey

@ld5732 Correct, ignore the motherboard ram configuration for now (temporarily) as we test. Put the 1 ram stick in the first slot closest to the 3600.

ld5732

nope

ld5732

did the same thing, DRAM light turns on

JS_MC

Hmm. It seems that something strange is occurring here @ld5732

I'd have to recommend bringing your system in for diagnostics. I'd recommend bringing the build into our store with the 3600 installed. Let them know of the issue you're having and then having them run diagnostics on the build.

Diagnostics do cost $39.99.

No appointment is necessary and you may bring it in at your earliest convenience. For more information about our diagnostics and the service we can offer in our store, please see our service page.

https://www.microcenter.com/site/service/computer-diagnostics.aspx

ld5732

ok, thanks for the help!

JS_MC

You're welcome!