i bought a hp chromebook on 2/24/2021 Order#: 071-WP-11081436
when i got back home the keyboard didn't work and only a few keys did respond. i knew since this was a refurbished it should have a 90 day warranty or 30 days to return back to microcenter. i figured i would do an RMA with hp and get it fixed directly with them. i typed in the serial number and it says warranty expired in dec 2020 so a return to hp was no good. i took back to local store and and asked about getting it fixed i was told
#1 would take about 40 days before its looked at
#2 said something about price of parts
#3 no answer why it said warranty expired on refurb laptop
I wasnt about to pay for parts that would be for a product i just bought and with no 90 factory warranty as site claims. i just got a refund on the unit ,but my first choice was to get repaired until i was told $$$ for parts
hope this message gets to the right person
Hello @ninja502 Thanks for sharing this feedback with us. I'd be happy to share your remarks with our service manager.
I can try to better answer this for you and explain a bit of why they may have responded this way.
I'm sorry to hear that you received an item with a keyboard that was not properly working when you received it.
In cases like this, I'd strongly recommend returning the item since you're still within the return period. (Which I see you've done)
Please let me know if you have any other questions or concerns about this.
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