Creality Ender 3 V2 has major issue with motherboard

tundrwd

I just got an Ender 3 V2 on 2/20/21 in the Overland Park store. It is defective, and seems to require a new motherboard.

https://forums.creality3dofficial.com/community/ender-3-v2/layer-shift-ender-3-v2/paged/10/#post-3253

Unit will work fine for a short time - but then fails, and continues to fail. I live 3 hours away from store. Is only option to walk it back in? It sounds like I need a new motherboard - does MC have motherboards that could be sent to repair the unit?

JS_MC

Hello @tundrwd

If you're interested in returning or exchanging the Creatlity Ender 3, it would require bringing the disassembled item back to the store. If you're looking to have a replacement part, I'd recommend reaching out to Creality directly about this.

https://www.creality.com/service-request

https://www.creality3dofficial.com/pages/contact-us

I apologize, but we don't have the motherboards available to send out.

I hope this info helps, please let me know if you have additional questions!