Game keeps freezing while trying to load into world, Blizzard tech support hasn't helped much.

trippbuck

This is an issue I'm only encountering with World of Warcraft, I believe a driver may be corrupt as it's persisted across a complete rebuild aside from my GPU. GPU isn't struggling or hanging up with another other program, I'd like to get as many eyes on this as possible.

https://youtu.be/TESWH36inck

I've included my MSinfo and Dxdiag as well, hopefully it'll provide more information.

msinf0.txt

DxDiag2.txt

Ian

Greetings, the best way to test out if this would be an issue with your video card is to try a clean install of your video card drivers. Here is our guide on how to do this: https://community.microcenter.com/kb/articles/133-how-to-clean-install-video-card-drivers-in-windows-10

Once you do the clean install, test the game again

trippbuck

https://community.microcenter.com/discussion/comment/29109#Comment_29109

I've actually tried DDU before I had decided to replace most of my hardware. I ran it a few times, the last of those attempts being done in safe mode just to be sure. I'm starting to think that the issue may be related to too much data transferring over my network. If I log into WoW, load into a server, and spam my keyboard and mouse inputs into the game client, more often than not I'll see the hang up occur. The client doesn't crash or freeze and the sound of the game world still plays, I just can't get past the screen as it's frozen. I've noticed that my cursor will also have an hourglass icon during this period, I have no idea how to diagnose that as nothing suspicious is showing up in Task Manager. I've also noticed that this will occur much more frequently whenever I'm in a Discord call or watching a video on Youtube or Twitch. I've already changed out my Ethernet cable, troubleshooted my connection with my ISP, and changed out the modem, nothing helped.

Anyways, I'll try out the DDU now that I've updated most of my hardware. If anything changes, I'll be sure to provide updates.

trippbuck

I believe that's fixed it. I haven't had a crash so far, hopefully I can put this issue behind me and it won't come back up.

Ian

https://community.microcenter.com/discussion/comment/29131#Comment_29131

Sounds good! Let us know if you have any other questions.