Hello @Eric23 and thanks for posting on the Microcenter Community Forum. Was the motherboard a open box or refurbished board?
Also give us your reference number off the receipt as well.
It'll have to be the decision of a store Manager, which who you can speak with if you come back to the store on Wednesday, on honoring the exchange on a damaged board.
@Eric23 thanks for sharing the reference number. We can create a store ticket and have a Manager call you on it.
Provide us the picture as well, we can add it to the store ticket.
Be aware a Store Manager may not follow up with you until Wednesday or Thursday or longer. Its usually 2-3 days for a call back. But we can request for them to look over the picture and call you back on if they'll honor the exchange or not.
@Eric23 Thanks for the update here. Glad the store was able to get this sorted for you.
Ah, understood!
Well, keep us in the loop. If you have any other concerns or questions, I'd be happy to assist as best I can.
@Eric23 just chiming in. If you have tools, bring them. A staff member if available could assist you.
@Eric23 okay yeah that should work. They can find an area for you to work in.
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