Unable to activate previously purchased MS Office 365 license

Gidget

Hello,

On 3/23/19, I purchased a new laptop with three MS Office 365 licenses at a discounted price. As I try to enter the last of the three licenses, Microsoft tells me the license is invalid. Please advise how I can resolve this issue. Per the website, I was advised to go back to the place I purchased the license which is MicroCenter. Reference number from the receipt is 045-PO-7545850 if that helps.

Thank you.

JS_MC

Hello @Gidget

I do see the three 365 purchases on this reference. I'd recommend ensuring that you've entered the product key correctly. When you enter your product key, please do so without hyphens.

https://support.microsoft.com/en-us/office/where-to-enter-your-office-product-key-0a82e5ae-739e-4b92-a6f4-2ec780c185db

If you still continue to have issues, I'd ask that you return to the store with your products. Since the code is not listed on the receipt, I am unable to assist further remotely.