I could not find a email address or form to complete to provide customer service feedback, so I guess I will post it here.
I have been in the market to replace my inoperative 2080 card - since I cannot use my PC currently.
Sunday morning the Microcenter website showed GeForce 3070, 3080 and 3090 cards along with AMD 6700's and some other cards available at the Parkville, MD store. So I went to the store to get in line. When I showed up there were already about 4-6 people in line at 10am. A few minutes after getting in line, the manager (African American Women with short hair - I unfortunately did not get her name) came out and got very loud with those of us standing out side saying there were no cards available and it is not Microcenters policy to allow customers to line up out side. After she went in, 2 of the people in line discussed they had a altercation with this women earlier in the morning. We then noticed that some of the cards previously listed as available, had been removed from the website. When the store opened and I went in the back to try to purchase a AMD 6700, I was told the only way to purchase a graphics card was if you are doing an entire PC build.
The lack of professionalism this women enacted was a terrible reflection on Microcenters reputation. If the store in-fact had these cards available, and she acted as a child and removed them is beyond words.
As a regular Microcenter shopper I have seen people line up for these GPU cards on a weekly basis, and have NEVER heard that 1) you cannot line up and 2) you can only purchase a card for an entire PC build. There was a gentleman in line that drove 4 hours to purchase a card just to be denied because a manager woke up on the wrong side of the bed?
Attached to this forum post are the FAQ related to limited availability product launch. Someone should provide this to the "Manager" that worked on Sunday morning, This clearly encourages lining up out front of the store, and does not state GPU purchase for new builds only.
Hello, I am sorry to hear of your experience. I have sent you an email for further assistance.
Submit photos and a description of your PC to our build showcase
See other custom PC builds and get some ideas for what can be done
Services starting at $149.99