Big screwups on open box items
Hey,
I just picked up a huge order today from the Patterson store. I started taking everything apart when I got home and found that both of the open box items I purchased were incorrect...
The ram I ordered was 2x 8GB GSkill TridentZ Neo 3600 RGB for $99.96
Instead I got 2x 8GB GSkill Ripjaws 3200 which is $88.99 new and I can get them for less than $60 on ebay used.
The motherboard I ordered was one of 2 open box ones that were available.
ASUS B550M-A PRIME AC PS AMD AM4 microATX Motherboard for that was supposed to be complete $95.96
I got the other one that is still in stock in that listing that is $83.96 that is missing the IO shield, which is sort of important...
I am beyond furious. Not only did I get the wrong items, but I got a downgrade on both that I now overpaid on and now need to wait on building something that I was absolutely ecstatic for... I normally don't care about minor mistakes. If the ram were the same speeds I probably would have shrugged it off, but they are completely different in all aspects but DDR standard. The motherboard also I was going to probably get open box since it meets my needs, but I was expecting to have the shield in there which is why I payed for the more expensive one.
I specifically went to you guys because I thought that something like this wouldn't happen... guess I was wrong. Now is there any way I can send the items back and get the correct ones shipped to me? I live over an hour away and don't feel like taking that trip again for the exchange on an item that was messed up on the order...
Thanks,
Aaron
Comments
-
I can provide an order number if need be
-
Hello, I will be sending you an email regarding this.
-
Thanks Ian! Just replied
-
You're welcome, I see another rep was able to get your information over to store management for further assistance. Have a great rest of your day!
Categories
- All Categories
- 1 The Blog
- 1 What's Trending
- 7.2K The Community
- 3K General Discussion
- 92 New Members
- 758 Consumer Tech
- 183 Prebuilt PCs and Laptops
- 151 Software
- 28 Audio/Visual
- 48 Networking & Security
- 4 Home Automation
- 5 Digital Photography
- 12 Content Creators
- 27 Hobby Boards & Projects
- 72 3D Printing
- 83 Retro Arcade/Gaming
- 58 All Other Tech
- 258 PowerSpec
- 2.5K Store Information and Policy
- 137 Off Topic
- 33 Community Ideas & Feedback
- 594 Your Completed Builds
- 3.5K Build-Your-Own PC
- 2.5K Help Choosing Parts
- 299 Graphics Cards
- 305 CPUs, Memory, and Motherboards
- 133 Cases and Power Supplies
- 50 Air and Liquid Cooling
- 45 Monitors and Displays
- 87 Peripherals
- 56 All Other Parts
- 58 Featured Categories
We love seeing what our customers build
Submit photos and a description of your PC to our build showcase
Submit NowLooking for a little inspiration?
See other custom PC builds and get some ideas for what can be done
View Build ShowcaseSAME DAY CUSTOM BUILD SERVICE
If You Can Dream it, We Can Build it.
![](https://60a99bedadae98078522-a9b6cded92292ef3bace063619038eb1.ssl.cf2.rackcdn.com/images_Graphics_builder_4Builds.png)
Services starting at $149.99