Powerspec G467, Black screen then crashes PC.

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Hello,

So I recently purchased a G467 PC from microcenter. I attempted to try and play some games on it, but whenever I attempt to load a game (League of Legends and World of Warcraft) my main monitor goes black (says "Display Port not Found), then my pc freezes and in a short bit will restart. During this time frame I am able to hear sounds, but cannot alt-tab or move my mouse to my other monitor. Has anyone else had this problem???

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  • Ian
    Ian admin
    First Anniversary 5 Insightfuls 5 Likes 5 LOLs
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    Greetings. Please try a clean install of your video card drivers, here is a step by step guide on how to do this: https://community.microcenter.com/kb/articles/133-how-to-clean-install-video-card-drivers-in-windows-10 


    Also please ensure your video cables are connected to the video card and not the onboard video.


  • JMorse
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    Tyco, did you ever find a fix for this?

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @JMorse

    This post is from May 2021, but if you're experiencing a similar issue we can delve into it. Sounds like a display driver crash, system BSOD's trying to recover, but since there's no display the user couldn't see the BSOD. Describe your issue, preferably in a new thread and we'll do what we can to help you out.

  • Yeah, did it ever get fixed? My pc was in for this problem, you stated it was drivers.. I wait 3 days, and get it home. Guess what, same thing.

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    5 Insightfuls First Anniversary First Comment 5 Awesomes
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    @NerdieChick

    Drives is always the first thing to check. Use DDU and do a clean install of the latest driver. Test, see if the issue reoccurs. If it does, you want to try to rule out software. The safe way here is a clean install of the OS, test on a clean image to rule out software altogether. Then we move towards hardware.

    With this type of failure, check event viewer first. See if there are any events that give us a clue. If there's nothing, then that's a clue as well. Tells you the system can't write a log when the restart happens. GPU and NVMe drive both operate on PCIe. Might make you lean more towards a board issue rather than a failing GPU though both are entirely possible at that point.

    It's a process to troubleshoot it, but we can certainly help. First step, check event viewer logs, Custom Views - Administrative Events at the time of the last crash.

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