Powerspec G467, Black screen then crashes PC.

Tyco

Hello,

So I recently purchased a G467 PC from microcenter. I attempted to try and play some games on it, but whenever I attempt to load a game (League of Legends and World of Warcraft) my main monitor goes black (says "Display Port not Found), then my pc freezes and in a short bit will restart. During this time frame I am able to hear sounds, but cannot alt-tab or move my mouse to my other monitor. Has anyone else had this problem???

Ian

Greetings. Please try a clean install of your video card drivers, here is a step by step guide on how to do this: https://community.microcenter.com/kb/articles/133-how-to-clean-install-video-card-drivers-in-windows-10 

Also please ensure your video cables are connected to the video card and not the onboard video.

JMorse

Tyco, did you ever find a fix for this?

PowerSpec_MikeW

@JMorse

This post is from May 2021, but if you're experiencing a similar issue we can delve into it. Sounds like a display driver crash, system BSOD's trying to recover, but since there's no display the user couldn't see the BSOD. Describe your issue, preferably in a new thread and we'll do what we can to help you out.

NerdieChick

Yeah, did it ever get fixed? My pc was in for this problem, you stated it was drivers.. I wait 3 days, and get it home. Guess what, same thing.

PowerSpec_MikeW

@NerdieChick

Drives is always the first thing to check. Use DDU and do a clean install of the latest driver. Test, see if the issue reoccurs. If it does, you want to try to rule out software. The safe way here is a clean install of the OS, test on a clean image to rule out software altogether. Then we move towards hardware.

With this type of failure, check event viewer first. See if there are any events that give us a clue. If there's nothing, then that's a clue as well. Tells you the system can't write a log when the restart happens. GPU and NVMe drive both operate on PCIe. Might make you lean more towards a board issue rather than a failing GPU though both are entirely possible at that point.

It's a process to troubleshoot it, but we can certainly help. First step, check event viewer logs, Custom Views - Administrative Events at the time of the last crash.