Does Micro Center answer their local phones anymore? (rhetorical)

OkArcher

It's impossible to contact my local store directly. I need to speak to the repair department. Has this company washed its hands of answering the phone at the local level?

I was unable to even find a phone number for the store on their site, so I skeptically used chat. I was told someone from my local store service/repair department would call me. They never did. Of course not.

If you can't answer your phones, like a brick-and-mortar store, you should probably just close up shop and compete with every other online-only retailer.

Ian

Hello, yes, we do have phone lines and representatives are available during store hours, if you are calling before/after store hours, the phone lines are not available.

What information are you looking for about repairs?

You can view the services we provide and base pricing here: https://www.microcenter.com/site/service/service.aspx An appointment is not needed for service if you're looking to bring something in.

Already have something in for service? You can check status online by following our knowledge base article. https://community.microcenter.com/kb/articles/12-what-is-the-status-of-my-repair-upgrade-or-service-order

Sinister

Mine always answers... have you not also seen there lines? They are usually packed! Have patience and text there number!