A powerspec B244 .. It keeps forgetting whatever is connected to the USB ports, what gives ??

victorossi

My name is Victor Rossi, I am a retired Mechanical Engineer, 81 Years old, not very computer savy,but have successfully build some of my own desktops.

Ian

Greetings! I am sorry to hear of the issues with your PowerSpec PC. We can look into this further and see what can be done for this issue.

Does this happen with each USB port on the system? What devices seem to be losing connection, does this happen with multiple devices?

tjG151

My front top USB ports are loose and lose contact for keyboard and Kensington wireless trackball all the time.

Device name   tonyJ

Processor   AMD Ryzen 5 5600X 6-Core Processor               3.70 GHz

Installed RAM   16.0 GB

Device ID   E0A18F3A-561B-4DFC-8E64-DDBEF2FBA619

Product ID   00355-60710-61994-AAOEM

System type   64-bit operating system, x64-based processor

Pen and touch   No pen or touch input is available for this display

It seems like the ports are lose and not making contact correctly.

tonyj8735@gmail.com

tjG151

I bought this in Aug or September and the problem has been there the whole time.

tjG151

Can I just bend them a bit to make them reliable?

PowerSpec_MikeW

@tjG151

The system has a one year manufacturer warranty. If you've only had this for a few months, I'd suggested letting service replace the panel entirely for you.

tjG151

Would I have to leave it ? I use it a lot and if I can have it done while I wait that would work. If that doesn't work, letting me replace it myself at home is the only other option.

PowerSpec_MikeW

@tjG151

Generally you would if they're replacing a component. In this case, the front panel. I would visit your service department and explain the issue. They'll be able to give you an accurate time estimate.

tjG151

I will try to fix it myself.