Did not receive confirmation email for replacement order

Mitochondria

Hi,

I previously ordered a laptop online that never shipped even past the shipping date. I called customer service this morning and the representative told me something probably went wrong with payment processing the first time. So she canceled my first order and put in an identical replacement order. But so far I only received a cancelation email for my first order, but no confirmation email for the replacement. Since this was done over the phone, I don't have the order number for the replacement order either. Can someone look up that new order confirmation for me? Thanks.

Ian

https://community.microcenter.com/discussion/comment/36599#Comment_36599

You're welcome! I just worked with our online orders team and it appears they have gotten this adjusted for you to the correct price.

Ian

Greetings, looks like they would be placing a new order for you. You'll receive a confirmation email or be contacted directly by Online Sales once that ships out.

Mitochondria

Thanks for the response. The transaction just popped up on my bank history. However, since this is a replacement for an order I placed when the product was on a bigger discount (It was $1199 when I placed my first order, now it's $1299), the representative told me I will get charged the amount that I was supposed to pay at the time ($1219) in addition to getting next-day shipping for the price of standard shipping as compensation. But instead I got charged $1319. Can you fix that?

Mitochondria

Thank you so much! The adjustment hasn't been reflected on my bank account yet but I will give it some time.

Ian

https://community.microcenter.com/discussion/comment/36601#Comment_36601

You're welcome, please let us know if you have any other questions!

Mitochondria

Hi, I have a follow-up question.

The order is scheduled to be delivered today, but Fedex tracking indicates that they haven't received the package. Based on the distance between Ohio and where I live, it's unlikely that it can be delivered today if Fedex still hasn't picked up the package by now. Could you check whether something went wrong? The order number is 13437574. Thanks.

Ian

https://community.microcenter.com/discussion/comment/36624#Comment_36624

It appears this did not get picked up in time to be processed on Saturday, so it should have processed for ship out yesterday.

Mitochondria

Thank you for looking it up! It did indeed ship out yesterday, and I received it today.

Ian

https://community.microcenter.com/discussion/comment/36664#Comment_36664

That is great to hear. Please let us know if you have any other questions!