Website stock reliability

TemporalVoyage

I have seen several times recently that an item is out of stock in Denver when the system shows 7+ or even 15+ in stock. Is this a common issue? There seems to be no way to contact an individual store and the online folks have no idea about dates or ETAs so it's even more important that the website reflect reality than Amazon or Newegg where the order will cancel if stock sold out while you were ordering.

Ian

Greetings, which items are you seeing this occur with?

TemporalVoyage

Ryzen 5950X and various B550 motherboards. Denver showed 7+ in stock but my reservation confirmation showed no available stock. Customer service could not provide and estimate and apparently the company does not ship between stores to fulfill orders. My reservation had everything for a build minus the case and SSD. While I prefer shopping local I ended up getting everything on Amazon to avoid getting stuck waiting for stock that may take weeks to months to arrive.

Ian

I am sorry to hear of the issues. Did you place the reservation during store hours or outside store hours?

TemporalVoyage

During store hours, around 11 AM MT.

Digiwolf

Same at olathe ks, says their are 3060's available but every day they are not.

TemporalVoyage

Yeah that sounds about right. I guess in this time of staff shortages, there may not be enough personnel to accurately audit stock on hand. If they are using a QR system then I'd suspect a lot of stuff is disappearing after check in.

Ian

https://community.microcenter.com/discussion/comment/36807#Comment_36807

Did you reserve one of the pre-made combos or the 2 items separately?

I am seeing that the 5950X combos are all showing sold out now at Denver, so it is possible they were working with a lot of similar orders or the online system was behind when you tried to place your reservation unfortunately.

Ian

https://community.microcenter.com/discussion/comment/36810#Comment_36810

Hello, do you have a link or SKU number to the item that is showing this?

TemporalVoyage

https://www.microcenter.com/product/630282/amd-ryzen-9-5950x-vermeer-34ghz-16-core-am4-boxed-processor-heatsink-not-included

Still shows 2 in stock now.

Ian

https://community.microcenter.com/discussion/comment/36823#Comment_36823

I see that for the CPU by itself, I was asking if you reserved a bundle or not as those show out of stock. https://www.microcenter.com/search/search_results.aspx?Ntt=5950x&Ntk=all&sortby=match&N=0&myStore=false&storeid=181

The best thing I would suggest is to place another reservation if you are still interested in the item as other reservations may have not been picked up or the store may have received more if they are still showing stock at this time.

TemporalVoyage

Nope, my order was for individual items. I had the CPU, RAM, Motherboard, Power Supply, etc.

Ian

https://community.microcenter.com/discussion/comment/36825#Comment_36825

I see. That's quite strange then for this item, I will send you an email to collect your order information so our teams can look into this further.

TemporalVoyage

Thanks, I'll follow up with you once I see your email.