Store Number For Tech

I don’t know if I am posting this right but I have been having trouble getting a response from microcenter we’re my pc is being repaired. I stay hours away and can’t walk into the store. Anyone know if the stores are really busy this time of year. I received an email and responded to my repair but no response. I missed a call and when I call back no answer. Just making sure if I am missing a step or something. Thanks 

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