Thanks for reaching out to us on the community!
I'd be happy to assist you here usually, however, I'd like to look up your purchase information to get a better understanding of where we are with this device.
With that in mind, I'll be sending you an email about this. I believe this will get us to the best resolution!
Please expect an email from us.
To give you a bit more info. Typically a BIOS level password is only applied by users. Is it possible that you may have created this and forgot the correct answer?
One possible way to get around this might be to clear the CMOS. You can clear the CMOS by removing the CMOS batter on the motherboard.
Submit photos and a description of your PC to our build showcase
See other custom PC builds and get some ideas for what can be done
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