Microphones not working on new PowerSpec PC (driver issue?)

HieronRemade

Hey All - I just got a PowerSpec G229 at Microcenter a couple weeks ago. It seems great except that microphones are not working most of the time. The issue is very random/inconsistent, aside from it happening regardless of which microphone I connect. On rare occasion it will work fine. Many times if I test the microphone you can see the little equalizer-type bars going up & down, but if you actually try to record anything the resulting video will have no audio. Sometimes, I can successfully record something with the Voice Recorder app but not Geforce Experience; other times I can't record at all. The listing for the microphone in Device Manager usually will have the yellow triangle icon indicating there's a problem; sometimes not. I've tried uninstalling & re-installing the drivers from Windows and I've tried downloading & installing the realtek audio drivers manually. I saw somewhere someone said the realtek and nvidia drivers can mess w/ each other and that the nvidia ones aren't necessary, but when I disabled them I didn't have any audio at all.

Just wondering if anyone has ideas here before I take the PC in to have them look at it & possibly exchange. Thanks for any info!

Mike

TSKevinG

Good afternoon @HieronRemade

I do apologize you are having issues with the computer. For the microphone are you connecting this in to the front connector on the pc or in to the back of the pc? if you are connecting it to the back what is the color of the port you are using?

HieronRemade

Hey There - I've tried both front and back, and I've tried regular and blue ports; the problem is consistent across them all.

Ian

The microphone should be plugging into the pink-shaded audio ports.

What headset/microphone brand and model are you using?