iaisaac said:

BrianH said:

I woke up this morning, like many mornings, and refreshed a bunch of sites to see if I can get my hands on an AMD 5000 series processor.  Sure enough, it said you had 7 5950x and 20 5900x at the Tustin, CA store.  I got there at 8:30 am and there was already a line.  The store didn't open at 9, the posted opening time.  Instead it opened at 10 am.  While I was in line, a friend of mine messaged me, saying a friend of his works there and there are no 5000 series processors in stock.  Later in the day my friend told me that his friend told him that they are scalping the processors, and that the managers are well aware.  Now I have no way to know if this is true, but I sure would like it looked into.  It is absolutely irresponsible, in a pandemic, with known demand for these products, to put up faulty stock information, scalping or not and have us come to your store if there is zero need to.  Maybe you don't care, but I am guessing if you keep this up, you will lose loyal customers very quickly.  This kind of stuff needs to be fixed asap.  Also, why is there no way to pre order and just simply get into a queue?  It makes no sense to make us rub elbows all the time trying to get an item.

Marking the 9th of December,  I was in line as well amongst many customers who have the same reason as you, on the same day and location, and others who are casual shoppers. But I rated this experience as the most unprofessional, unethical, and disappointing visit I had with Mircocenter. To put details into perspective, they lacked the communication skills to directly inform us about the store's late opening as they barricaded the door, in my opinion that was disrespectful. Management was outrageously bias in three instances within this particular day: being told stay in our car before 2 hours before opening and not accounting for newly arrived customers who conveniently formed a line thus kicking us early birds out. Then whoever worked there, walked out laughing with other associates upon opening minutes late within the promised late 10am sign, and yelled out in a rude manner to the customers to "shut up, one at a time!" with those who were complaining and proceeded to retaliate by disregarding the early birds in line to people who had just arrived and let them go first. While some were trying to explain the situation, they showed inconsideration and told us to back off. On the third instance, whoever was in charge did not let anyone in who were looking for a "graphics card." That was it. A graphics card? Knowingly very well on there site they had many other models of graphics card, surely he was referring to the 3000s series without stating the specifics. About loosing loyal customers, I had others waiting next to me who weren't even looking for the new 30s 'graphics cards' but the ones they had in stock like the 5700xt. But she was physically turned away in line to go home because she was wrongly accused about looking for a 'graphics card.'
For Microcenter anticipating this situation over and over again, it seems this particular location at Tustin fails to learn from their mistakes. If such a location is going to earn recognition because of demand, surely I expect humane treatment. Just to further escalate my argument, I would think it's their associates job to inform us of stock before wasting our time in line because the Tustin Authorities(police) who went inside were told to inform us customers and came out to tell us they "had no stock." Obviously the authorities had no idea what stock they were referring to, but to blankly state no stock means they should've closed that particular day because of no stock. This is merely bad business practice especially with heightened expectations of those carrying these scarcely demanded computer components.