How long to wait before calling to check on service?

Not a big surprise here that no one from the store contacted me today. Not a phone call or text.

After having my pc for almost 3 weeks I do not see any reason why it has not been worked on and returned to me by now.

Also, when they finally get to it, they better not rush the work. They have taken this long to fix it. Since it has been there this long, there is no reason at all that it better not be anything less than the BEST work that they have ever done.

And I have all the boxes with the serial numbers on the items in the pc so I better get the same exact parts back that I took into the store. Since I have spent a lot on the internals of this pc. I better not get the parts changed without my prior approval if need be. By the time I finally get this computer back, all their warranties will have expired at this rate.

As you can tell, I am not in the "best mood" about this. I used to think that Microcenter was a great store. And I have spent plenty of money there over the decades. I remember buying my 486DX2-50 pc there. But now, I am not so sure. They are so close to losing my business forever after this. And might recommend people shop elsewhere after all of this. Since this is how they treat their customers.

I have been debating sending a message directly to the store. I do not think that they want to really see what I would be saying in it.

I am past "frustrated". I am not going to say what word I would like to say.

Based on past experience, I know exactly how the Tustin store will treat me.

I finally got my pc around noon, Saturday, 12/11/2021. I got there to chat with the tech about possibly a new motherboard which he thought was faulty. Ended up working and might have been a loose connection somewhere. Took about 3 hours from the time I talked to the tech until i got it back. Most of that time was doing the updates to the motherboard, etc. I did ask for Windows 10 to be installed but ended up with Windows 11. Not that big of a deal. I was going to upgrade to it sooner or later.

But when I was checking out they tried to charge me again for the service. Even though I already paid it when I dropped it off on 11/21/2021. After they checked, they saw the mistake and I did not have to pay it.

The biggest thing as I told Mr. Bassett when he called, is that a message from repair/service would have been nice.

Tell me, and other customers, updates on our repairs. Not to be quiet for almost 3 weeks before even contacting me about my repair. Something like "we are behind and will be getting to it soon" or something like that. (I wonder if it would have been longer if you and others did not get involved.)

Or even post a repair estimated time frame on the many display boards that are in the service dept and store. Something like "Estimated repair times are......"

Good customer service goes a long way. No customer service leaves a customer thinking if they really want to go back if that is how they are treated. And tell others about it. And the ends up not being good for the store.