No Confirmation Email and Order Still Says Pending in History.
I have just ordered a laptop Asus BR1100, but now it appears as "pending" and I still have not yet received a confirmation email. I just want to make sure that the order goes through properly. My debit card is already showing the charge.
Answers
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Greetings,
We do apologize for the issues, our website / chat services have been having issues since yesterday so it may have not processed.
The proper teams are aware of these issues and are working on fixes as we speak. We apologize for any inconveniences you may have with our website at this time.
Was this for a store pickup or shipping order?
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It's a shipping order.
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Hello, it appears the order is still processing at this time and did process into our system this morning. Shipping estimates for an order like this would be listed as 5-7 business days for order start to delivery.
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Ok thank you so much. I'm not in a hurry, I just want to make sure everything is still fine.
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You're welcome! We are working through various technical issues so this is not any fault of yours.
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I've been waiting for a week, and I don't have any email about shipping, can you check it for me, please, is there something wrong?
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Hello, I'll send you more information on this via email.
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