Black screen/Overclocking error when waking PC up from sleep (usually after overnight)

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jrkempen
jrkempen ✭
in Prebuilt PCs and Laptops

Hello.

I recently purchased a PowerSpec prebuilt, G4447.

I've noticed when I put the computer to sleep, and wake it up, it starts to boot up but fails, black screen, and I get an error regarding failing during overclocking/OC.

Is there any steps I can take to troubleshoot this? The PC seems fine when gaming, it's only when I have the system sleeping for more than a few hours where this SEEMS to occur.

Best,

Jeff

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Answers

  • PaulL
    PaulL admin
    500 Comments Second Anniversary 25 Awesomes 25 Likes
    https://community.microcenter.com/discussion/15575/black-screen-overclocking-error-when-waking-pc-up-from-sleep-usually-after-overnight

    Hello! I am so sorry to hear about the issues you are having with your recently purchased PowerSpec system. I recommend reaching out to our tech support team at 614-850-3670 so we can assist with troubleshooting this issue!

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  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    Sixth Anniversary 2500 Comments 100 Answers 250 Likes

    @jrkempen

    Could be memory related. I'd disable XMP in the BIOS, then save. See if it wakes up on the JEDEC profile. We can tweak it from there.

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  • brandonlow
    brandonlow ✭✭
    10 Comments Name Dropper

    Was this ever resolved? Just bought a G447 and it's doing the same thing. Doesn't seem to matter how long its been sleeping. Happens probably 50% of the time when waking.

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  • vahpr
    vahpr ✭✭
    Third Anniversary First Comment

    Mine does the same (as did a prior G229 which I always just ignored) but I'd prefer this be resolved on this new machine. I don't overclock and haven't changed anything else in the bios. What's going on?

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  • HGS138
    HGS138 ✭
    Name Dropper First Comment

    @vahpr So this happened to my G447 recently after a Windows 11 update which resulted in a system crash. Some googling showed me that sometimes a Windows Update related crash can mess with the memory.

    I was surprised to see this error because I had not done any overclocking myself. But when I restored default BIOS settings I noticed the machine was putting my RAM at 4800mhz despite the RAM being 6000mhz and the system previously showing the RAM at 6000mhz. So I think the "overclocking failed" issue was referring to the "overclock" of the manufacturer having set the RAM at 6000mhz despite the default setting being 4800mhz. I used the Memory Try It option (not XMP) to manually set the RAM speed (look at your exact RAM model so you can choose the exact memory profile). I haven't had any issues since then, fingers crossed.

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