Worked fine for about 6 months. Then received an error message "printer off line". Tried everything to remedy the problem, but nothing worked. Is this something that can be fixed or is the only option to return it to the Micro Center store? Also, is this a common problem with the 6455e's?
Greetings, we do not service printers here at Micro Center.
HP does have a troubleshooting guide for this printer on their website: https://support.hp.com/us-en/document/c06611176 and you can try the Print and Scan Doctor as well to see if that helps: https://support.hp.com/us-en/help/printscandoctor
Ian,
Can I reserve an HP 6455e printer until they are in stock at the store, then bring the 6978 and exchange it? If so, can you explain how to do it? The 6978 box has not been opened. Would appreciate any help.
Reservations may be placed directly on the product page. This holds the item for 3 days at your local store. https://www.microcenter.com/product/633789/hp-envy-6455e-all-in-one-wireless-color-printer To place a reservation, visit www.microcenter.com, add the item to your cart and follow the prompts to enter a credit card to enter a reservation. We cannot assist with placing a reservation since it will ask for your credit card information, I do apologize.
Return/exchange period on printers would be within 30 days of purchase.
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