G900 ran fine for over a year, now experiencing occasional crashes to BSOD/BIOS utility

sam2008bellsouth

Hello, I purchased a G900 February of 2021. Ryzen 9 5900X, GeForce RTX 3070, power source 750W. Everything still standard/stock components.

I went over a year without any crashes, now I have experienced two instances where I get BSOD, and then trapped in the BIOS Utility screen. Attempting to reboot from there just takes me back to the BIOS again and again, necessitating a forced power down and reboot. One crash was before updating to Windows 11, one crash was after.

I monitor my temperatures and everything stays well-controlled. Other than these two crashes, the only other issue I have is rarely (maybe once every few weeks) everything (either in a video game or listening to music) will get very slow and distorted sounding for a second or two than immediately go back to normal, with no apparent ill effects.

Has anyone experienced something like this? What does it sound like I am experiencing?

PowerSpec_MikeW

@sam2008bellsouth

Symptoms indicate a pending drive failure. Please check your BSOD's with bluescreenview: https://www.nirsoft.net/utils/bluescreenview-x64.zip

If it's a drive failure you probably won't have any, or at least you won't have nearly enough to account for all the crashes you've seen.

sam2008bellsouth

@TSMikeW

Thank you for sharing that tool. I ran BlueScreenView and it is displaying 0 crashes to report on. This suggests drive failure correct? And when you say Drive Failure, is that referring to the SSD that everything is saved on?

Is there something I need to do to get the software to properly scan my computer's records?

Finally, what do I need to do about "pending drive failure"? That sounds serious. Does the SSD need to be replaced entirely?

PowerSpec_MikeW

@sam2008bellsouth

Most likely. The drives not dead yet, so back everything up as soon as possible. It indicates the drive isn't responsive when you you're crashing. The most obvious assumption to make is that the drive freezes and then the system is going to crash, can't write a dump file. It's an NVME drive so there are other possibilities related to the board or more specifically the PCIe bus, but the drive is by far the more likely culprit.

If you're within warranty, bring it in and we'll take care of it. If you're repairing it yourself, I'd backup the data and replace the NVME drive.

sam2008bellsouth

https://community.microcenter.com/discussion/comment/41817#Comment_41817

Its not in warranty, but I would still like to have Microcenter do the replacement all the same. What happens with the operating system in this situation? Would the store install Windows 11 on my new SSD for me or is it more complex?

PowerSpec_MikeW

@sam2008bellsouth

We can install the latest version of Windows for you, that wouldn't be an issue.