G900 ran fine for over a year, now experiencing occasional crashes to BSOD/BIOS utility
Hello, I purchased a G900 February of 2021. Ryzen 9 5900X, GeForce RTX 3070, power source 750W. Everything still standard/stock components.
I went over a year without any crashes, now I have experienced two instances where I get BSOD, and then trapped in the BIOS Utility screen. Attempting to reboot from there just takes me back to the BIOS again and again, necessitating a forced power down and reboot. One crash was before updating to Windows 11, one crash was after.
I monitor my temperatures and everything stays well-controlled. Other than these two crashes, the only other issue I have is rarely (maybe once every few weeks) everything (either in a video game or listening to music) will get very slow and distorted sounding for a second or two than immediately go back to normal, with no apparent ill effects.
Has anyone experienced something like this? What does it sound like I am experiencing?
Answers
-
Symptoms indicate a pending drive failure. Please check your BSOD's with bluescreenview: https://www.nirsoft.net/utils/bluescreenview-x64.zip
If it's a drive failure you probably won't have any, or at least you won't have nearly enough to account for all the crashes you've seen.
-
Thank you for sharing that tool. I ran BlueScreenView and it is displaying 0 crashes to report on. This suggests drive failure correct? And when you say Drive Failure, is that referring to the SSD that everything is saved on?
Is there something I need to do to get the software to properly scan my computer's records?
Finally, what do I need to do about "pending drive failure"? That sounds serious. Does the SSD need to be replaced entirely?
-
Most likely. The drives not dead yet, so back everything up as soon as possible. It indicates the drive isn't responsive when you you're crashing. The most obvious assumption to make is that the drive freezes and then the system is going to crash, can't write a dump file. It's an NVME drive so there are other possibilities related to the board or more specifically the PCIe bus, but the drive is by far the more likely culprit.
If you're within warranty, bring it in and we'll take care of it. If you're repairing it yourself, I'd backup the data and replace the NVME drive.
-
Its not in warranty, but I would still like to have Microcenter do the replacement all the same. What happens with the operating system in this situation? Would the store install Windows 11 on my new SSD for me or is it more complex?
-
We can install the latest version of Windows for you, that wouldn't be an issue.
Categories
- All Categories
- 1 The Blog
- 1 What's Trending
- 8.1K The Community
- 3.2K General Discussion
- 149 New Members
- 885 Consumer Tech
- 240 Prebuilt PCs and Laptops
- 171 Software
- 33 Audio/Visual
- 54 Networking & Security
- 4 Home Automation
- 5 Digital Photography
- 14 Content Creators
- 30 Hobby Boards & Projects
- 84 3D Printing
- 84 Retro Arcade/Gaming
- 63 All Other Tech
- 484 PowerSpec
- 2.7K Store Information and Policy
- 154 Off Topic
- 67 Community Ideas & Feedback
- 620 Your Completed Builds
- 4.1K Build-Your-Own PC
- 3K Help Choosing Parts
- 329 Graphics Cards
- 339 CPUs, Memory, and Motherboards
- 146 Cases and Power Supplies
- 54 Air and Liquid Cooling
- 51 Monitors and Displays
- 94 Peripherals
- 71 All Other Parts
- 65 Featured Categories
We love seeing what our customers build
Submit photos and a description of your PC to our build showcase
Submit NowLooking for a little inspiration?
See other custom PC builds and get some ideas for what can be done
View Build ShowcaseSAME DAY CUSTOM BUILD SERVICE
If You Can Dream it, We Can Build it.
Services starting at $149.99