How do I get a refund on Custom Build PC and all parts ordered online for pickup same day not built

allenwhite

I wish to cancel an order I made online for the custom PC build service offered online to then pickup in store the same day,

In short, custom PC build wasn't built same day as advertised,,so,after 3 days I went to the returns page to start that process, selecting all the parts that made up my PC build order, but got an email back saying to come to microcenter with the parts to return.

Since I never received the machine, with any of the PC components, I have nothing to bring to the store.

How do I go about simply getting a direct refund done for this?

Ian

Greetings,

I see you have been in contact with our chat and email services and they have sent your information over to the store in regards to getting this taken care of.

allenwhite

Not taken care of. Getting the runaround of "refunds been processed, contact your bank" baloney. My bank shows zero awareness of any refund transaction. Microcenter is good at shirking accountability. They haven't refunded anything. All they've given me is a receipt of their return, which nothing processed to my bank

Ian

https://community.microcenter.com/discussion/comment/44589#Comment_44589

Hello, looking into this ticket, I see store management was in contact with you on Wednesday for a refund and processed it manually with you. As listed in our return policy, credit card refunds may take up to 5 business days to process the refund.