Hello, I purchased a MSI GeForce RTX 3070 Gaming Trio X alongside a two-year warranty, this purchase was about a year and a few months or so ago and for some time I have been running into issues with this card such as games crashing alongside when I stream that crashes as well, a static like effect on my monitors for a brief second not frequently, and GUI interfaces going black just to name a few. After trying many solutions such as updating drivers, downgrading drivers, fresh install, using DDU, updating bios, and making sure it's not any other components leading to all of these issues, I have just decided to call it and use my Protection plan that I had bought at my local store, (Mayfield Heights). I have never had to do this before and am wondering as to what the process is and what exactly will happen? From my research and of the plan itself I assume I bring in my GPU alongside the box and included items (all of which I still have) and then I am issued store credit of the amount I paid for at the time which was $789.99? Or do I first come here to request and I get approved to bring it to the store? If anyone can help me to further understand with what I am looking at I would appreciate it a lot, thanks!
If your merchandise breaks or fails, the Micro Center Replacement Plan will go to work for you. Just bring your covered merchandise in to Micro Center for an assessment of the situation. If a replacement is needed, we'll provide you with a Gift Card to use at your local Micro Center store. Warranty claims for Micro Center plans are handled directly at your local store. No appointment needed to visit the store during store hours to work with the store directly in regards to processing a warranty claim.
Alright thank you very much for this information!
You're welcome, if you have any other questions please let us know.
Submit photos and a description of your PC to our build showcase
See other custom PC builds and get some ideas for what can be done
Services starting at $149.99