I online ordered a new item and picked it up but it was previously used. How to fix?

othercents

I don't want to waist another day of driving because someone decided to take a return item and put it back on the self as new instead of used. How can I get a hold of the store manager to make this right?

Thanks,

David

Ian

https://community.microcenter.com/discussion/12215/i-online-ordered-a-new-item-and-picked-it-up-but-it-was-previously-used-how-to-fix

Greetings, What item did you purchase? What are the issues you are running into with the item? Returns are generally handled directly at our store locations.

othercents

Inland TN436 1TB 3D TLC NAND PCIe Gen 4 x4 NVMe M.2 2230 Internal SSD

I purchased the item online for instore pickup and after picking it up and installing it I noticed that it was already used. Used items are usually sold at a discount not a regular prices and customers are told beforehand that they are buying a return item. My expectation was not to receive a return item. At this time for me to return the item to the store will cost me $25 in gas, so I would rather try to resolve this issue without having to return to the store.

It would be nice if there was a way to resolve these types of issues without using a community forum. Seems weird that there isn't a callcenter for Microcenter that would be able to resolve these types of issues.

Ian

https://community.microcenter.com/discussion/comment/45779#Comment_45779

Hello, looking into this I see you have been in contact with our online chat who has had this information sent over to the store to be looked into.