Tax exempt but can't get tax refunded

machoo

Hello,

I had a workstation repaired in January and, when I looked what I thought was the receipt, there was no tax. That is correct as I work for a tax exempt university and this was a repair done for one of my users' iMac workstations. About a week later, I got an email stating that the charge on the payment card didn't match the receipt I submitted. So I checked the microcenter folder and found a receipt that did have about $15 in tax on it. I chatted with Micro Center support, gave them the number from the receipt that they requested, and was told it would be refunded. I never heard back. A while later, maybe a couple weeks, I started another chat to check on the status and was told that the only way to get the tax refunded was to go to the store. Would have been great to know that the first time but I figured it would still get done. Unfortunately, when I went to the store, I was told they couldn't refund me because it was more than 30 days after the payment. Not sure where to go from here but there must be a way to get the tax refunded for this purchase.

Anyone know who I can contact about this?

Matt

Ian

https://community.microcenter.com/discussion/13190/tax-exempt-but-cant-get-tax-refunded

Greetings,

We can only offer refunds. etc. within the return period of the item. https://community.microcenter.com/kb/articles/28-what-is-the-return-policy?rd=1 If this purchase was made in January, this would have had to be done within 30 days of purchase inside the store.

machoo

I chatted with someone from Microcenter support who told me it would be taken care of. At that time, I was well within the 30 day return period but there was no mention about me having to go to the store. I was told the refund would be processed. Had they told me at that time that it could only be done at the store, I would've gone right to the store and gotten this fixed. I get that Microcenter is saving $$ by outsourcing support to undertrained, underinformed support agents but why is there no process in place to fix the problems created by that?

machoo

The support request # was 5229908 and it was from 2/5/2023, just a couple weeks after the purchase. I don't know if you're able to see the chat log there but, if you can, it will clearly show the support agent telling me it was going to be taken care of.