G707 - 2021 build- Shuts off when gaming

ZiggyTomato

Happens with Fortnite only, so far. Yeah, I play Fortnite, whatever.

PowerSpec G707 Gaming PC; AMD Ryzen 7 3700X 3.6GHz Processor; NVIDIA GeForce RTX 3070 8G

Purchased this computer for graphics, design, 3d modeling, etc. in June 2021 and it's running solid. Started gaming with my son recently and after about 15-30 minutes the computer just shuts down. I have to cycle the PSU on/off switch for it to turn back on with the case switch.

I try and track the temps with CPUID HWMonitor and the GeForce Experience overlay but I don't catch the video card or mobo temps just as it shuts down. I've adjusted the GPU fans to run 100% using Afterburner and it still shuts down. I open the case side and place a house fan blowing across the case and it won't shut down so it seems to be a heat issue somewhere but makes me think it's not the GPU.

I'm not certain the PSU fan is spinning, or at least I can never catch it on.

I took it into MicroCenter Columbus and they said they ran tests but could not get anything to overheat or make it shut down. So no luck with the in-store techs.

I have the 2 year plan which expires this June.

Is this a PSU problem since I have to cycle the PSU switch or something else? How can I test this?

PowerSpec_MikeW

@ZiggyTomato

GPU temp shouldn't cause a shutdown, the card can crash and you'll either be stuck on a black screen or BSOD. and reboot. What's the CPU temperature when this happens? And to be clear it shuts down and stays off, or does it restart?

Shoan041

Hey,

Have you tried using a different outlet in your house? You might have some electrical issues at home.

ZiggyTomato

https://community.microcenter.com/discussion/comment/49881#Comment_49881

I cannot catch the as it shuts down. Do you have something that logs it and saves it as it logs? There is no warning, the computer just shuts down completely.

It shuts down and stays off until I cycle the on/off switch on the PSU.

I have been running it with a small fan directly on the PSU and it stays on and it does not shut down like I mentioned, but not sure how to let MicroCenter know if they can't replicate it at tech.

ZiggyTomato

https://community.microcenter.com/discussion/comment/49937#Comment_49937

Actually, yes. I have. Different power strips, battery backup, and outlets.

I have placed a small fan blowing directly on the PSU and it has not shut down. All other temps have been good. So. I'm leaning towards the PSU but not sure how to let MicroCenter know if they can't replicate it at tech.

PowerSpec_MikeW

@ZiggyTomato

PSU is tripping a protection if you're having to discharge it to get the system to power back on. The fans added airflow resolving the issue temporarily is further evidence. Is the PSU in anyway starved for airflow normally? Is it sitting on a thick carpet or anything that may impact the air flow?

Shoan041

https://community.microcenter.com/discussion/comment/49961#Comment_49961

Hey,

Did they run it under load for several hours to attempt to re create the issue?

ZiggyTomato

https://community.microcenter.com/discussion/comment/50087#Comment_50087

Supposedly they did. Told me none of the temps ever got hot.

ZiggyTomato

https://community.microcenter.com/discussion/comment/49984#Comment_49984

Yeah, this is what I told the tech at the desk.

It is not typically starved. Sits on a hard surface on it's normal mounting feet.

Shoan041

https://community.microcenter.com/discussion/comment/50380#Comment_50380

Do you keep it in a desk cubby or an enclosed space? That can affect where the heat can go. Maybe there is a heating element too close to it?

ZiggyTomato

https://community.microcenter.com/discussion/comment/50382#Comment_50382

Nope, on floor, hard surface, under a 4 leg open desk. Free air all around. Dust is blown out often enough. I don't think the fan in the PSU ever comes on.

100% sure its the PSU, it doesn't shut down if I keep a small battery fan blowing over it...but it does shut down if the small battery fan is not there.

I just have no way to prove to Micro Center.

PowerSpec_MikeW

@ZiggyTomato

I'd bring it back in and explain what you're experiencing with that additional information. I'd say it proves the PSU is at fault here and needs to be replaced by service.